Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@shopmaelle.com.

Please do not send items back to us before contacting our customer support team. Returns sent without prior approval may not be accepted.

If your return is accepted, we’ll send you return instructions, including how and where to send your package.

You can always contact us with any return-related questions at info@shopmaelle.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if your item is defective, damaged, or if you receive the wrong item. We’ll review the issue and work with you to make it right.

Exceptions / Non-Returnable Items

Certain items may not be eligible for return, including:

• Items that have been worn, washed, used, or damaged after delivery
• Items without original tags or packaging
• Gift cards
• Personalized or custom-made products
• Items marked as final sale, where applicable

Please contact us at info@shopmaelle.com if you have questions about the eligibility of a specific item.

Sale Items

Items purchased during promotional sales may still be eligible for return unless they are clearly marked as Final Sale at the time of purchase.

Exchanges

The fastest way to receive a different size, color, or item is to return your original purchase and, once the return is accepted, place a new order for the item you would like.

European Union 14-Day Cooling-Off Period

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving it, without needing to provide a reason.

The item must be returned in the same condition in which you received it: unworn, unused, with tags, and in its original packaging. You’ll also need your receipt or proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return and let you know whether your refund has been approved.

If approved, your refund will automatically be issued to your original payment method within 10 business days.

Please keep in mind that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

info@shopmaelle.com