Shipping policy
Shipping Policy
At Maëlle, we are committed to providing a smooth and reliable shopping experience. Please review our shipping information below before placing your order.
ORDER PROCESSING
Please allow up to 48 hours after completing your payment for us to process your order.
Orders are not typically processed or shipped on weekends or public holidays. During periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
SHIPPING DESTINATIONS
Maëlle currently ships to customers in:
- United States
- Canada
- United Kingdom
- Australia
- Europe
- Selected countries in Asia
ESTIMATED SHIPPING TIMES
Estimated delivery times after your order has been processed are:
United States: 5–10 business days
United Kingdom: 5–10 business days
Australia: 7–10 business days
Canada: 7–10 business days
Europe: 7–10 business days
Asia: 7–18 business days
Please note that these are estimated delivery times and are not guaranteed. Customs processing, carrier delays, holidays, weather conditions and other circumstances outside our control may affect delivery times.
ORDER CANCELLATIONS
You may request to cancel your order within 24 hours of completing your payment, provided the order has not already been processed or dispatched.
To request a cancellation, contact us as soon as possible at info@shopmaelle.com.
Once an order has been dispatched, we cannot guarantee that it can be cancelled. You may instead request a return in accordance with our Refund Policy.
SHIPPING ADDRESS
Customers are responsible for ensuring that the shipping information provided during checkout is complete and accurate.
If you notice an error in your shipping address, please contact us immediately at info@shopmaelle.com.
We will make every reasonable effort to update the address before dispatch, but we cannot guarantee changes once an order has entered processing or has been shipped.
UNDELIVERABLE ORDERS
If an order is returned to us because of an incorrect or incomplete address, failed delivery attempts, or other circumstances attributable to the recipient, additional shipping charges may apply before the package can be resent.
Please ensure your delivery information is accurate before completing your purchase.
LOST OR STOLEN PACKAGES
If your tracking information shows that your package has been delivered but you cannot locate it, please first check around your property, with household members or neighbors, and contact the shipping carrier.
If you still cannot locate your order, contact us at info@shopmaelle.com, and our customer support team will assist you with the next steps.
OUT-OF-STOCK ITEMS
In the unlikely event that an item becomes unavailable after you place your order, we may contact you with available options.
If an order contains multiple items, available products may be shipped separately from items awaiting restock.
CUSTOMS, IMPORT DUTIES & TAXES
International orders may be subject to customs duties, import taxes, VAT or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by Maëlle.
Customs processing may also cause additional delivery delays.
RETURNS
Eligible items may be returned within 30 days of receiving your order, in accordance with our Refund Policy.
Items must meet the return eligibility requirements described in our Refund Policy.
To request a return, please contact:
Do not return an item without first contacting our customer support team and receiving return instructions.
ACCEPTANCE
By accessing our website and placing an order with Maëlle, you acknowledge that you have read and accepted the terms outlined in this Shipping Policy.
CONTACT INFORMATION
If you have any questions about shipping, delivery or your order, please contact us:
Maëlle
Email: info@shopmaelle.com
Address:
651 N Broad St, Suite 201 Middletown, Delaware 19709, United States